Safeguarding: separating customer funds from company funds
Safeguarding is the most important accounting distinction for any fintech holding customer funds under the Payment Services Regulations 2017 or the Electronic Money Regulations 2011. Customer funds are not the company’s money and cannot appear on the company’s balance sheet as cash. Safeguarded balances sit in segregated accounts with an authorised credit institution, or in permitted investments such as secure low-risk assets, or under an insurance or comparable guarantee. The daily reconciliation between the safeguarded balances and the corresponding customer liabilities is the core control that the FCA expects to see functioning, and the annual safeguarding audit required for most authorised payment institutions and e-money institutions specifically tests that reconciliation.
The practical accounting consequence is that the chart of accounts needs a clear structural separation between safeguarded customer money and company operating cash, with customer liability accounts mirrored against the safeguarding accounts. Daily reconciliation differences need to be investigated and resolved within defined internal tolerance periods, and unexplained differences flagged to compliance. The FCA’s published thematic review work on safeguarding has consistently found that breaches trace back to reconciliation control failures rather than intentional misuse: same-day processing delays, cut-off timing mismatches between payment rails and bank statements, fee deductions taken from the wrong account, or manual intervention that bypasses the reconciliation. Accountants in our network build the safeguarding reconciliation function at authorisation and carry it through every period, rather than treating it as a compliance-only responsibility.
